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FAQ | Divamazon fitness clothes

How much does shipping cost?
A flat rate of €5 applies to orders being shipped to addresses within Europe. Free shipping applies on orders over the value of €100 being shipped within the EU. Shipping rates for international orders will be charged a flat rate dependent on the provided destination postal code. Please note this is transport costs only and does not cover any customs delays, duties or import liabilities that may be applied by the Government of the destination country.

 

What happens if my order does not arrive?
Please contact info@divamazon.com

 

Do you pay for my return shipping?
Unfortunately Divamazon does not provide free return shipping unless on the rare occasion a product is deemed faulty by our Quality Assurance Team. If you are returning a product that you believe to be faulty please provide the receipt for postage in the package. Divamazon does not take any responsibility for returns lost in transit.

 

What happens if I want to return an item?
You are welcome to exchange or return items purchased online provided if conditions are met:
We accept returns or exchange within 14 days on full priced items. In order to exchange or refund an item please contact us by email info@divamazon.com Explain why you would like to exchange or refund, date of purchase, order number and description of the item. Return the item within 14 days including your receipt. It is very important that the item has all tags and labels attached and is in excellent condition. If the items appears worn, used, dirty, damaged, washed or laundered the return policy will not apply. After receiving the item in good order, we will issue a refund or exchange. Please note that shipping costs are not refundable/payable by Divamazon and is the customer's full responsibility.

All SALE items are final! NO EXCEPTIONS.
*Note: when trying on items of clothing, please ensure that you are not wearing perfume or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.

 

Is it safe to provide my payment details to Divamazon?
Absolutely, your personal online security is important to us. We use the latest SSL encryption technology to safely transmit your personal and credit card information and additionally, for your safety and protection, we do not store any cardholder account data.

 

What happens if I have questions about my order charges?
Our friendly Customer Service Team are happy to answer any questions you have about charges to your order.

 

What forms of payment could I use?
Divamazon accepts payments using Visa, Mastercard, American Express and PayPal.

 

What if I need to edit or cancel an order I placed?
If your order has not yet been dispatched cancelations or edits can be made by contacting our Customer Service Team during business hours.

 

How can I add a discount to my order?
If you have received a promotional offer from Divamazon, enter the provided code at cart prior to checking to out.

 

To which countries we do delivery?
We have worldwide delivery to every country.

 

How long takes delivery?
As soon as we ship your order delivery time takes:
Countries of European Union – From 3 to 5 days
European countries outside of EU (Switzerland, Norway, etc.) – from 4 up to 6 days
Russia – from 6 to 10 days
USA – from 6 to 14 days
Canada - from 6 to 14 days
South America - from 7 to 20 days
Africa - from 7 to 20 days
Asia - from 7 to 20 days

 

Divamazon fitness clothes

 

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